Refund Policy
Last updated: July 2026
This page mirrors how TradaxLab billing works with Stripe today. It is not legal advice.
Billing via Stripe
Paid subscriptions (Lite, Pro, Elite) and optional one-time premium AI credit packs are processed by Stripe. Card details are never stored on TradaxLab servers. Manage payment methods and invoices from Billing in the app (Stripe Customer Portal).
Cancellation (subscriptions)
You may cancel a subscription at any time from Billing. In-app cancellation instructs Stripe to set cancel_at_period_end, so paid access typically continues until the end of the current billing period. After the period ends, Stripe webhooks update your plan (usually to Free). Canceling does not automatically issue a prorated refund.
Subscription refunds
Unless required by applicable law, subscription fees are generally non-refundable once a billing period has started. If you were charged in error or cannot access a paid feature you paid for, contact us within 14 days at support@tradaxlab.com with your account email and charge date. We review cases individually; approved refunds are processed through Stripe.
AI credit packs
Premium AI credits sold as one-time Stripe payment-mode checkouts (on-demand and fixed packs such as 5 / 10 / 25 / 50 / 100, where offered) are generally non-refundable once purchased, except where required by law or where Stripe disputes / chargebacks claw credits back automatically. Unused credits remain on the account until consumed or the account is deleted.
Free trials
Lite trials, when offered at checkout, convert to paid billing unless cancelled before the trial ends. Trial terms shown in Stripe Checkout apply.